TRAINING - INSTRUCTIONAL DESIGN - QUALITY ASSURANCE
professional
portfolio
portfolio
Shy is a Senior Trainer and Instructional Designer with over 7 years of experience specializing in Training and Quality and Instructional Design
work
Experience
Sales and Customer Success Trainer
Payscale, 2023-present
Sales Development Representative
Payscale, 2022-2023
Training and Quality Specialist
Ingram Micro, 2018-2022
Account Manager
Ingram Micro, 2016-2018
Marketing Communications Coordinator
EA Global Supply Chain Solutions, Inc., 2015-2016
Data Analyst
Accenture, 2012-2015
professional
Skills
Virtual and Face-to-face Classroom Training Facilitation, New Hire Onboarding
Upskill, Cross-Skill, Refresher Training
Instructional Design, Curriculum Review, Training Planning, Governance
Training Needs Analysis, Root Cause Analysis
Quality Assurance, Data Analytics & Reporting, Data Storytelling, Action Planning
Document Management Systems, Standard Operating Procedure Documentation
E-Learning Module Creation, Storyboarding (LMS: WorkRamp, Scorm)
Sales Development, New Business Sales, Account Management, and Customer Success
certifications
RECEIVED
LinkedIn Learning certifications relating to training and instructional design.
THE POWER OF DISCOVERY
This module outlines the magic of combining critical thinking, active listening, and probing skills.
PUT THINGS FIRST: THE 4 QUADRANTS OF TIME MANAGEMENT
A module in managing the urgent and important tasks and how to overcome distractions
THE ANATOMY OF SUCCESSFUL SALES CALLS
This course covers the secrets to a successful sales call.
Module 1: Sales Call 101
Module 2: Discovery and MEDDICC
Module 3: Handling Objections Effectively
Module 4: Assumptive Close and Scheduling a Meeting
Module 5: Voicemails
Learning and Development Modules
- The WFH Etiquette
- The privileges of working from home
- Before You Hit "Send"
- How do we get better when doing written business communication?
- The Mindset of Excellence
Sales Modules
- Turning Leads into Prospects
- How to make the most of the leads that I have: The secrets to a productive pre-call research
- Preparing for Outreach: The Sales Call Framework
- Framing your calls to increase chances of booking a meeting
- Turning Prospects to Customers
- Renewals Conversation
Modules &
TRAININGS
A compilation of topics related to learning and development, and process-specific training modules created
E-Learning
VIDEOS
E-Learning Videos created for process-specific learning modules.
Process Documentation
STANDARD OPERATING PROCEDURES
Snippets of some process guidelines and process documentations created through Microsoft Word, Microsoft Visio & Lucid Chart for process mapping
Let's Work Together
Address
Taguig City
Phone
+63 905 445 8676
sharmeynebontigao@gmail.com